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Customers unable to access accounts as Lloyds online banking suffer outage

13 February 2019

Lloyds first said it was not aware of any issues, but has now confirmed some customers are having trouble accessing online banking.

We are now aware that some customers may be experiencing intermittent issues when trying to access their online banking service this morning.

A Lloyds Banking Group spokesman said: "We are now aware that some customers may be experiencing intermittent issues when trying to access their online banking service".

Lloyds Bank customers have been unable to pay bills, view statements and set up standing orders due to the technical issues with its online service.

Customers started complaining on social media on Sunday evening, with one user posting concerns about access to online banking services from 5pm.

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'We are working to resolve the issue as quickly as possible, and apologise for any inconvenience caused'.

Paul Barton tried to get the bank's attention with the message: 'I am going to troll you Lloyds Bank until you listen. "My internet is fine but I can not access my bank on any device", the user said. I need to check my balance and other things'. Apologies are pretty useless to those trying to sort payments'.

The latest outage follows a string of high profile banking IT failures.

The glitch came a day after some Barclays customers were left struggling to log in to their accounts when the bank's online, mobile and telephone systems crashed.

Customers unable to access accounts as Lloyds online banking suffer outage