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MacBooks' Design Flaws Cause Apple A Lawsuit

15 May 2018

"Apple knew that the MacBook is defective at or before the time it began selling the affected models to the public", the suit reads, adding that "Complaints of keyboard failures began to come in shortly after the 2015 MacBook was launched". Users and reviewers have complained that the keys are comically loud to type on, and that they easily get stuck and become unresponsive. It now faces a class action lawsuit issued in California, which states that the company knew there were problems with the latest butterfly-switch keyboard design and went ahead with it anyway.

Beginning with the 2015 MacBooks and 2016 MacBook Pros, Apple introduced the "butterfly" keyboard. The MacBook Pro debuted in 2016 with the new keyboard. At its launch, senior VP of Worldwide Marketing Phil Schiller was quoted saying that the butterfly keyboard was "four times more stable than that scissor mechanism", found across keyboards by other laptop makers. Users also complained that the problem persists even after fix.

The lawsuit alleges that Apple's own troubleshooting, which includes turning the laptop horizontal and blasting it with compressed air, is ineffective. Victims require Apple's damages and court costs, including the replacement of defective parts and devices, as well as the cost of those laptops. AppleInsider did my research, according to which new keyboard fail twice as often as its predecessors.

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The investigation clearly resonated with MacBook owners, because soon after, more than 17,000 people signed a Change.org petition demanding that Apple recall all MacBooks with butterfly switch keyboards. He took the laptop to the Genius Bar in April where he was told the keyboard could be fixed under the one year warranty. Photo: Apple It more evenly distributes the pressure from tapping on the keys. The lawsuit claims Apple selling these laptops knowing there to be an issue is "fraud by omission". The keyboard defect compromises the MacBook's core functionality. As the company notes on its website, the new keyboard design does allow for a more compact form factor.

Affected users now seek damages, legal fees and demands that Apple not only publicly acknowledge the keyboard design flaw, but be ready to fix or replace defective units with reimbursements for those who have had to purchase replacement laptop units.

The appellants are also accusing Apple of suggesting "self-help remedies".

MacBooks' Design Flaws Cause Apple A Lawsuit