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Careem hit by cyber attack in January

24 April 2018

According to the firm, the names, email addresses, phone numbers and trip data were stolen, though there was no evidence that passwords or credit card information - held on external third-party servers - were compromised, it said. Furthermore, the company is starting an investigation into the matter and will work with "leading cybersecurity experts" and government officials to look deeply into the matter. Careem said there's no evidence the hackers accessed passwords or credit card information.

It's not imminently clear whether data related to Pakistani customers and riders were also compromised but its safe to say, everything stored online has increasingly become unsafe. The release said it wants to share with the people the actions they are taking to address the issue and to prevent it from happening in the future. According to reports and email sent out by Careem the breach affects all customers and captains who signed up with the service before January 14, 2018. "A PCP server uses highly secure protocols and is employed by global banks around the globe to protect financial information", Careem said. Users who signed up for the service after that date have not been affected, Careem said.

"As soon as we detected the breach, our internal security team engaged leading cyber security experts to investigate the issue and strengthen our security systems to protect us against further attack".

The post added, "Careem understands the importance of your privacy. While no organization is completely immune to the threat of cybercrime, we are committed to meeting these threats and protecting the privacy and data of those that have placed their trust in us".

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We apologise for what has happened but rest assured, Careem has learned from this experience and will come out of it a stronger and more resilient organisation.

While speaking to The Express Tribune, a Careem spokesperson stated that "at the time of the attack on January 14, Careem had 14 million customers worldwide and 558,000 captains on its platform". Even when there is a data breach, in most places regulations are not strong enough to punish the companies for not adequately protecting their users.

Careem said it became aware of the security incident back in January.

Careem hit by cyber attack in January