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CEO Jack Dorsey says he wants help improving Twitter

02 March 2018

Dorsey, for his part, seemed to acknowledge Thursday that there may be no easy solutions to turn Twitter into a healthier platform: "Definitely don't believe this will be easy", he tweeted.

Twitter's public desire for a measure of the "health" of its platform follows a similar acknowledgment from Facebook.

"We're committing to helping increase the collective health, openness, and civility of public conversation around the world, and to hold ourselves publicly accountable toward progress", the company said in its blog post today.

CNBC is reporting that Dorsey said "We have witnessed abuse, harassment, troll armies, manipulation through bots and human-coordination, misinformation campaigns, and increasingly divisive echo chambers".

"If you want to improve something, you have to be able to measure it", Dorsey said.

'This is the approach we now need, ' Dorsey explained. We don't yet know if those are the right indicators of conversation health for Twitter.

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Twitter has announced several policy changes aimed at limiting hate speech on its network - but many have criticized what they see as inconsistent implementation of those policies.

He also called for proposals from experts on how to measure the overall "health" of conversations on its platform.

In another tweet, Dorsey said that the company isn't "proud of how people have taken advantage of our service, or our inability to address it fast enough".

While Twitter tactics have mostly involved removing content violating its terms of use, it has been accused of "apathy, censorship, political bias, and optimizing for our business and share price instead of the concerns of society", Dorsey maintained. "This is not who we are, or who we ever want to be". Those selected will work with Twitter's team, and get access to Twitter's public data and funding to carry out the research. It's taking submissions through April 13 and hopes that a successful project will result in peer-reviewed, publicly available research articles, and open source software.

While previous media companies have invited third-party researchers to collaborate independently, this appears to be the first such program exclusively dedicated to investigating conversational health and quality of interactions.

CEO Jack Dorsey says he wants help improving Twitter