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Orders 166 phones and claims refund

12 October 2017

As per police, Amazon grew suspicious after the refund request started originating from the same location in Delhi's North West region.

Shivam, a resident of north-west Delhi's Tri Nagar, holds a degree in hotel management.

From each purchase, Chopra made a two-fold profit- once by receiving the refund and later by selling the phone without its box and documents. He would then ask the delivery person to meet him at another place or a shop to receive his order, following which he would call Amazon India customer care to make his claims.

The police said that Chopra would sell the phones either on another online marketplace OLX or in the national capital's infamous Gaffar Market. Sensing that his plan could be executing easily, Chopra then began ordering expensive mobile phones from the online portal - placing orders from handsets manufactured by companies like Apple, Samsung and OnePlus - and then cooking up some excuse to demand a refund.

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A 21-year-old who bought over 166 expensive mobile phones from online store Amazon and got refunds running into lakhs of rupees after claiming that he had received an empty box has been arrested. He got enthused after being successful in claiming for refunds in two of the cases.

The police have arrested Chopra and his accomplice Sachin Jain, 38, a telecom operator residing near his house for supplying almost 140 pre-activated SIM-cards to the former to place orders in different names to dupe the e-commerce website.

Allegedly, Shivam would use different customer accounts (reports suggest he used 48 different accounts) to place orders of expensive phones on Amazon and would provide the portal with a false address. Amazon would give him the refund in the form of a gift voucher. The investigating team found despite acquiring different sim cards, multiple email ids, Chopra placed orders with a similar name Shubham.

After an inquiry, the police filed a case in August. Once a delivery associate from Amazon would reach the address mentioned against the order, he would invariably call Chopra to verify his whereabouts, police said, adding that the conman would then guide the associate to his actual residence and take the delivery.

Orders 166 phones and claims refund